Purchase and Refund Policy

Prices are shown in Thai baht (THB) and include 7% value added tax unless the course page says otherwise. The receipt the system issues shows the name and tax id of บริษัท เอเชีย คอนเน็คท์ คอร์ปอเรชั่น จำกัด (Asia Connect Corporation Co., Ltd.) (head office).

1. Choose a course and go to checkout. The system creates an order and shows the channels that are open, such as PromptPay or a bank transfer.
2. Transfer the amount shown and attach the slip on the order page.
3. Our staff check the slip. Once approved, the system opens your access and emails a confirmation with the receipt.

If the slip does not match or cannot be read, we tell you why by email and you can attach a new one. An order that is not paid within the time shown on the order page expires; you can order again at any time.

You may cancel an order within 14 days of the day we approved your payment, without giving a reason, and get all of your money back with nothing deducted. We refund within 14 days of you telling us, by transfer back to the account you paid from.

How to cancel: tell us in writing at support@acacademys.com with your order number, or call 091-816-9650 in working hours. Any clear statement that you want to cancel is enough.

You may use the cancellation form below, but you do not have to. Any clear statement that you want to cancel — by email, or in any other written form — is enough.

Model Cancellation Form To: AC Academys, 8/2 ซอยฉลองกรุง 19, แขวงลำปลาทิว เขตลาดกระบัง, กรุงเทพมหานคร, 10520, Thailand, support@acacademys.com I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*]: Course: ______________________________ Order reference: ______________________ Ordered on [*] / received on [*]: ______________________ Name of consumer(s): ______________________ Address of consumer(s): ______________________ Signature of consumer(s) (only if this form is notified on paper): ______________________ Date: ______________________ [*] Delete as appropriate.

At checkout you can choose whether to ask to start straight away. The statement you confirm reads: “I ask you to start providing what I have bought as soon as my payment is approved, without waiting until my 14-day cancellation period has ended, and I acknowledge that I will lose my right to cancel once everything in this order has been fully provided to me.”

• Until then you keep your right to cancel. If you cancel before everything has been fully provided, you get all of your money back — we deduct nothing for the part you have already had.
• Ticking this is optional. If you leave it unticked you can still buy, and your full 14-day right to cancel stays with you — but we will not open your access straight away. You can ask for it at any time from your My Learning page and get in immediately, and if you never ask, we open it for you once the 14 days are up.

The specific terms of onsite training, such as dates, times, venue, and moving or cancelling a round, are on the course page or given when you enrol. Where those terms give you more than this policy, the terms that give you more apply.

If something goes wrong with an order or your access, contact support@acacademys.com and we will reply as soon as we can. This policy does not take away your rights as a consumer under Thai law.